1. Scope and seller
These order terms apply to every marble piece ordered from us, such as tables, table tops, kitchen worktops, vanity tops, tiles, trays and boards. The seller’s details are at the end of this page.
If you are a consumer, you always have your rights under the Finnish Consumer Protection Act (kuluttajansuojalaki). A contract term that departs from the Act’s rules on the sale of goods and distance selling to the consumer’s detriment is void (chapter 5, section 2 and chapter 6, section 5). Business customers are also subject to section 13 of these terms.
If the quote or the order confirmation says something different from these terms, what was specifically agreed applies. The mandatory provisions of the law always apply.
2. Quote, order and order confirmation
The order is made when you accept our quote in writing, by email for example, and by accepting the quote you commit to paying the price in it. A quote request, which you can send with the quote request form, and the quote itself do not yet bind you.
The quote shows the price of the piece including VAT and the stone, thickness and edge. The payment terms are stated in the quote and the order confirmation.
Before making starts, we send you an order confirmation listing the measurements, stone, thickness, edges and cut-outs of the piece. Check it and accept it in writing. Making starts only once you have accepted the order confirmation. If it contains something we did not agree, tell us before you accept. The steps are also described on how to order.
3. Your measurements and written approval
You give us the measurements of the piece and the details of the installation site we need, such as the models of the sink, tap and hob. The measuring guide explains what to measure. By law a buyer must cooperate as far as can reasonably be expected so that the seller can perform the contract (Consumer Protection Act, chapter 5, section 24 a), and in this sale correct measurements are the most important part of that.
We make the piece according to the order confirmation you accepted. We are responsible for the piece matching the confirmation and for installing it correctly.
If the piece matches the order confirmation you accepted but does not fit because a measurement or detail you gave was wrong, that is not a defect in the product. The Finnish Consumer Disputes Board (kuluttajariitalautakunta) decided a made-to-measure case this way where the buyer had approved a written dimension drawing (decision D/6906/37/2023, 28 September 2026). Even then, we will look for a solution with you and agree its costs separately.
If any detail is missing or the measurements contradict each other, we ask you before making starts.
4. Price and payment
All prices we give to consumers include VAT at 25.5%. The price depends on the size, thickness, stone, edge profile and cut-outs of the piece and on installation. The quote shows the total price, and if delivery or installation is charged separately, those charges are shown in the quote as well.
The payment terms are stated in the quote and the order confirmation, so you see them before you commit to the order. We do not charge for extra work that was not agreed with you in advance.
If a payment is late, we may charge late-payment interest under the Interest Act (korkolaki) (Consumer Protection Act, chapter 5, section 28 a). If the order is cancelled or the sale is rescinded, we refund what you have paid to the extent that it exceeds the compensation due to us.
5. Making time and delays
Making takes about 6 weeks from the day you accept the order confirmation. We keep no finished pieces in stock: each piece is made to order from Iranian marble to your measurements. When the piece is ready, we agree the installation or delivery day with you. If a particular completion date matters to you, tell us before you order.
The timetable can move if the order is changed after the confirmation has been accepted, if information needed for making is missing or if the installation site is not ready on the agreed day. We then agree a new timetable with you.
If the piece is delayed for a reason on our side, we tell you straight away and give you a new date. You then have your rights under chapter 5, sections 7-11 of the Consumer Protection Act:
- You may withhold payment, but not clearly more than your claims based on the delay require
- You may demand that we perform the contract
- You may cancel the sale if you have given us a reasonable extra period and the piece has not been delivered within it, or without an extra period for example when you told us before the contract was made that delivery within a certain time was essential to you
- You may claim compensation for loss caused by the delay.
We are not liable for loss caused by a delay if the delay is due to an obstacle beyond our control that we could not reasonably have taken into account when the contract was made and whose consequences we could not reasonably have avoided or overcome. A delay by our stone supplier releases us from liability for damages only if the supplier would also be released on the same grounds (chapter 5, section 10). Such an obstacle does not remove your right to cancel the sale.
6. Delivery and installation
We come to install tables, table tops, kitchen worktops and vanity tops. When it comes to whether delivery is late or whether the piece is defective, the piece counts as delivered only once installation is complete (Consumer Protection Act, chapter 5, section 3(3)). Until the piece has been handed over to you, we bear the risk of it being destroyed, lost or damaged for a reason not attributable to you (chapter 5, section 6).
When installation is part of the sale, faulty installation is a defect in the product, and we are responsible for it in the same way as for any other defect, also when someone else installs the piece on our behalf (chapter 5, section 13 a).
Tiles are delivered, and their installation is agreed separately. Tiles count as delivered once you have received them. If we agree that we install the tiles, we are also responsible for the installation. If someone else installs them, the installer is responsible for the installation work and we are responsible for defects in the tiles.
Trays and boards are sent or delivered, and they count as delivered once you have received them.
For the installation day we ask that:
- The route to the installation site is clear and there is room to work around it
- The cabinets or base the piece goes on are in place and level, and the sink and hob fit into the cabinets
- You have told us in advance about stairs, lifts, narrow doorways and the floor level
- You have agreed who removes any old worktop and who makes the water and electrical connections.
If the installation cannot go ahead on the agreed day for a reason on your side, we agree a new date. If it is postponed for a reason on our side, we do not charge you for it.
7. Natural stone: why every piece is different
Every piece is unique for two reasons: it is made to order to your measurements, and marble is natural stone whose colour and veining vary from slab to slab and even within one slab. The finished piece will therefore not look exactly like a photo or another piece of the same stone.
These properties of marble are worth knowing before you order:
| Property | What it means in practice |
|---|---|
| Variation in colour and pattern | Lively colour and structure are characteristic of natural stone. The stone can have spots, patches and streaks that differ from its base colour, and a completely uniform colour is not in the nature of natural stone. |
| Surface finish | A polished surface brings out colours and patterns; rougher finishes soften them and lighten the shade. |
| Acids | Lemon, vinegar, wine, fizzy drinks and acidic cleaners can etch a dull mark into the surface. The mark is cosmetic and does not weaken the stone, and it can usually be honed or polished out. A sealer does not prevent etching. |
| Stains | Oil, coffee and wine can soak into the stone if left on the surface. A sealer slows absorption but does not make the stone stain-proof. |
| Scratches | The minerals in marble, calcite and dolomite, rate 3-4 on the Mohs hardness scale, while the quartz and feldspar in granite rate 6-7. Marble therefore scratches more easily than granite. |
| Heat | A sudden change in temperature can damage the stone, so put hot pans and pots on a trivet. |
These are normal properties of marble, and in themselves they do not make a piece defective when it matches the agreed stone. A piece is defective if it differs from what was agreed, for example if the stone, measurements, thickness, edges or cut-outs do not match the order confirmation you accepted (Consumer Protection Act, chapter 5, sections 12 and 13). You then have the rights in section 10.
We give written care instructions in Finnish and Swedish. You can read more in the guides to marble cleaning and care, marble properties and marble types and colours.
8. No 14-day right of withdrawal
A piece made to your measurements and choices has no 14-day right of withdrawal under the Consumer Protection Act, so a finished piece cannot be returned. The legal basis is chapter 6, section 16(1)(3) of the Act: there is no right of withdrawal when the contract concerns goods made or modified to the consumer’s specifications or clearly tailored to personal needs.
The exception covers all our products, because they are made in the size and shape you choose. That includes trays and boards, which are also made in the size and shape you choose.
Having no right of withdrawal does not mean you cannot cancel the order: you can cancel before delivery under section 9. Nor does it affect liability for defects (section 10). The exception does not apply to a contract made during a home visit you did not ask for (chapter 6, section 16(3)).
9. Cancelling the order before delivery
You can cancel the order before the piece has been delivered to you. Tell us in writing, by email for example.
Because the piece is made for you alone, we are then entitled to compensation, but not to the full price (Consumer Protection Act, chapter 5, section 25(2) and section 28). The compensation covers:
- Specific costs the order has already caused that will be wasted, for example stone bought or worked for you and work already done
- Specific costs caused by the cancellation
- Reasonable compensation for other loss, taking into account the price of the piece, the timing of the cancellation and the work already done.
The earlier you cancel, the lower the costs usually are. According to the Finnish Competition and Consumer Authority (KKV), what is reasonable depends among other things on how individual the product is, how far production has gone, when the order was cancelled, the seller’s actual costs and the lost profit.
We give you an itemised account of the costs. If you have paid anything in advance, we refund the part that exceeds the compensation due to us.
The compensation can be adjusted if the cancellation is due to payment difficulties caused by illness, unemployment or another special reason mainly through no fault of your own (chapter 5, section 30(3)). No compensation is due if the cancellation results from a provision of law, a disruption of public transport or payment services, or a similar obstacle you could not reasonably avoid or overcome (chapter 5, section 28(4)).
10. Defects and how to report them
If the piece has a defect, tell us within a reasonable time of noticing it. You can always report a defect within two months of noticing it (Consumer Protection Act, chapter 5, section 16 a).
Report it preferably by email with photos. Our contact details are at the end of this page. We recommend reporting visible damage as soon as possible, but this is only a recommendation and does not shorten the two-month period.
If the piece has a defect we are responsible for, you have these rights:
- Repair or replacement. You choose whether the defect is repaired or the piece is replaced with one that is free of defects, and we tell you about this right to choose before we correct the defect. We can refuse the option you chose only if there is an obstacle we cannot overcome or if it would cause us unreasonable costs (chapter 5, section 18).
- No cost and no significant inconvenience. The correction is made within a reasonable time and without cost or significant inconvenience to you. If repair or replacement requires removing the installed piece, we take care of removing it and installing the new one, and of the costs (chapter 5, section 18 a).
- Price reduction or cancelling the sale. You can demand a price reduction or cancel the sale if correction is impossible or unreasonably expensive, if we do not correct the defect properly or within a reasonable time without significant inconvenience to you, or if the defect appears again after an attempt to correct it. If the defect is so serious that correction is out of the question, you can do this at once. The sale cannot be cancelled for a minor defect (chapter 5, section 19).
- Withholding payment and damages. You can withhold payment, but not clearly more than your claims based on the defect require (chapter 5, section 17), and you are entitled to compensation for loss caused by the defect as provided by law.
Liability for defects is not limited to a fixed period: we are responsible for a defect that existed when the piece was delivered, even if it appears only later. A defect that appears within one year of delivery is presumed to have existed at delivery unless shown otherwise (chapter 5, section 15).
We are not responsible for faults caused by normal wear, handling contrary to the care instructions or damage after delivery that is not caused by us, such as a knock or an etch mark from an acidic substance.
11. The EU harmonised notice on the legal guarantee
From 27 September 2026, sellers in the EU use a harmonised notice that sums up the main points of the legal guarantee of conformity before a sale. Its design and content are set out in Annex I to Commission Implementing Regulation (EU) 2025/1960. The English text of the notice reads:
LEGAL GUARANTEE
Minimum two-year legal guarantee protection for goods sold in the European Union.
Consumers can claim their rights under the legal guarantee of conformity, for example if goods:
- do not match the description;
- do not function as intended.
Sellers are liable for any lack of conformity which existed when the goods were delivered, and which becomes apparent within the legal guarantee period. Sellers in such a situation are required to offer:
- free repair or free replacement;
- in some cases, a price reduction or full reimbursement.
Some countries have a longer legal guarantee period. For second-hand goods, a shorter period may apply, but not less than one year.
For more information on your rights in a specific country, scan the QR code below or ask the seller.
europa.eu/youreurope/guarantees
What to do if you receive non-conforming goods:
- Contact the seller as soon as possible to report the issue;
- Provide proof of purchase, such as a receipt, invoice, or bank statement.
Sellers and producers may also offer commercial guarantees, which apply independently from the legal guarantee. For example, you may see this GARAN label representing a commercial guarantee of durability offered by the producer at no additional cost and covering the entire good.
The QR code in the notice leads to the same Your Europe page.
In Finland the statutory liability for defects has no fixed end date: the seller is responsible for a defect that existed when the goods were delivered, even if it appears only later (section 10).
12. Our satisfaction promise
Your statutory rights, such as liability for defects and the right to cancel before delivery, always apply. They are rights the law gives you, not extras we offer.
On top of them, we do everything we can to make you happy. If anything about the piece bothers you, even when it is not a defect in the legal sense, tell us and we will look for a solution with you.
This promise is voluntary and does not limit your statutory rights. If we offer a settlement, we tell you in writing what it includes and how long it is valid.
13. Business customers
If you order in the name of a company or other business, the sale is governed by the Sale of Goods Act (kauppalaki 355/1987) and by these terms where applicable. The Consumer Protection Act protects only consumers, meaning natural persons who acquire a product mainly for purposes other than their business (chapter 1, section 4).
Under the Sale of Goods Act, the buyer must inspect the goods in accordance with good practice as soon as circumstances allow and give notice of a defect within a reasonable time of discovering it or of when it should have been discovered (sections 31 and 32). Prices, payment terms and other departures from these terms are agreed in the quote and the order confirmation.
The consumer advice service (kuluttajaneuvonta) does not handle disputes between businesses.
14. Personal data
We handle the personal data in quote requests and orders as described in our privacy notice.
15. Disputes
If you are not satisfied, contact us first, preferably in writing. We aim to settle the matter with you by negotiation.
As a consumer you can ask for advice from the consumer advice service (kuluttajaneuvonta) of the Finnish Competition and Consumer Authority, which serves by phone and through an online form. If the matter is not resolved, you can take it to the Consumer Disputes Board (www.kuluttajariita.fi). Handling by the Board is free of charge. Contact consumer advice before you file a request, because otherwise the Board may decline to handle the case. The Board’s decisions are recommendations.
A consumer can always also bring an action in the district court of their own place of residence. Disputes with business customers are settled in a district court unless otherwise agreed.
16. Validity and changes
These terms are effective from 13 November 2026. If we change them, the changes apply only to orders made after the change. The seller’s contact details are at the end of this page.