How to order a marble piece

How does ordering a marble piece work?

Ordering a made-to-measure marble piece takes seven steps, and making starts only once you have accepted the order confirmation in writing. The table shows who does what.

We come to install tables, table tops, kitchen worktops and vanity tops. Tiles are delivered and their installation is agreed separately. Trays and boards are sent or delivered.

1. Quote request: what should you tell us?

A description of the piece, rough measurements and the marble style you like are enough to start, and you can send them with the quote request form. We make whatever you want, as long as it can be made from marble. The more precise your description, the more precise the quote:

• Where it goes. Coffee table, dining table, kitchen worktop, vanity top, floor or something else.
• Measurements in centimetres. For a table, the length, width and height; for a worktop, every section separately.
• Marble style. Colour, veining and finish, for example white with grey veins and a honed, matt finish. The guide to marble types and colours gives ideas. Tell us what you have in mind and we will suggest options.
• Edges and cut-outs. The edge profile, plus the sink, tap and hob cut-outs and the models of those appliances.
• Photos. The form takes up to three photos or PDF files, 15 MB in total.
• Postcode or town. We need it to plan delivery and installation.

A quote request does not commit you to anything. The privacy notice explains how the form details are handled.

2. Measurements: you measure, we make

You give us the measurements, and we make the piece to them. The measuring guide explains what to measure and how. A rough size is often enough for the quote, but exact measurements are needed before making starts, because they go into the order confirmation.

When you order a stone worktop, the Swedish stone industry association advises stating at least the shape, size and exact position of the sink, hob and tap cut-outs, the overhang beyond the cabinets and which edges are to be finished. If the corners of the walls are not square, make a template.

Check your measurements carefully, because they come from you. In September 2026 the Finnish Consumer Disputes Board (kuluttajariitalautakunta) held that a buyer carries the risk of his own measurements when a made-to-measure product matches the dimension drawing he approved in writing (decision D/6906/37/2023). If any detail is missing, we will ask you.

3. The quote: what does it show?

The quote shows the price including VAT and the stone, thickness and edge, and the payment terms are stated in the quote and in the order confirmation. All prices we give to consumers include VAT at 25.5%.

These factors drive the price:

A quote does not bind you: the order exists only once you accept it. Before you do, read the order terms. Among other things, they explain that a piece made to your measurements has no 14-day right of withdrawal.

4. Order confirmation: check it before making starts

Before making starts, you receive an order confirmation listing the measurements, stone, thickness, edges and cut-outs of the piece. Check it and accept it in writing, by email for example. Making starts only once you have accepted it.

Go through it point by point:

• Measurements: do the length, width or depth and height match what you measured?
• Stone: is it the stone we agreed?
• Thickness: is it the thickness you chose?
• Edges: is the edge profile right, and is every edge that will be visible marked to be finished?
• Cut-outs: are the sink, tap and hob cut-outs the right size and in the right places?

If you spot a mistake, tell us before you accept, and it can still be corrected. Changes made after acceptance, and their effect on the price and timing, are agreed separately.

5. Making: why does it take about 6 weeks?

Making a piece takes about 6 weeks from the day you accept the order confirmation. We keep no finished pieces in stock: each one is made to order from Iranian marble to your measurements. The Iranian marble page tells you more about the stone.

Every piece is also unique: it is made to your measurements, and marble is natural stone whose shade and veining vary from slab to slab and even within one slab. The finished piece will not look exactly like a photo or another piece.

The timetable can move if the order is changed after confirmation or if information needed for making is missing. If making is delayed for a reason on our side, we tell you straight away and agree a new date. You also have your rights under the Consumer Protection Act, which the order terms describe.

6. Installation: what do you need to prepare?

When the piece is ready, we agree an installation day with you and come to install the table, table top, kitchen worktop or vanity top. Marble tiles are delivered, and their installation is agreed separately. Trays and boards are sent or delivered.

Before the installation day:

• Clear the route. Marble is heavy: a 20 mm stone top weighs about 60 kg and a 30 mm one about 90 kg per square metre, and slabs are carried on edge. Clear the way from the door to the spot and leave room around it to work.
• Tell us about access in advance. Stairs, a lift, narrow doorways and the floor level all affect how the piece gets in.
• Have the cabinets or base ready. The cabinets or base the piece goes on must be in place and level, and the sink and hob must fit into the cabinets.
• Agree removal and connections. Agree in advance who removes any old worktop and who connects the sink, tap and hob. Neff’s instructions, for example, say an induction hob must be installed by an authorised electrician.

If the installation cannot go ahead on the agreed day because the space is not ready, we agree a new date. When it comes to whether delivery is late or whether the piece is defective, the law treats the piece as delivered only once it is installed (Consumer Protection Act, chapter 5, section 3(3)). If the piece is installed incorrectly, that is a defect in the product, and we are responsible for it (chapter 5, section 13 a).

7. After delivery: inspection, care and reporting a defect

Inspect the piece once it has been installed or delivered, and tell us straight away if you notice anything. You get written care instructions, and the guide to marble cleaning and care explains how to avoid stains and acid marks.

If you find a defect later, report it within a reasonable time. You can always report a defect within two months of noticing it (Consumer Protection Act, chapter 5, section 16 a). These are your rights under the law:

• You choose whether the defect is repaired or the piece is replaced with one that is free of defects (chapter 5, section 18).
• If repair or replacement means removing the installed piece, the seller takes care of the removal and reinstallation and pays for them (chapter 5, section 18 a).
• Liability for defects is not limited to a fixed period; it lasts for the expected lifetime of the product.

On top of your statutory rights, we do everything we can to make you happy. If something bothers you, tell us and we will find a solution together.

Can I cancel the order or return the piece?

A finished piece cannot be returned, but you can cancel the order before delivery. A piece made to your measurements and choices has no 14-day right of withdrawal (Consumer Protection Act, chapter 6, section 16(1)(3)), because it is made in the size and shape you choose.

If you cancel before the piece has been delivered, you pay the costs the order has already caused that will be wasted, plus reasonable compensation for other loss, but not the full price (chapter 5, sections 25 and 28). According to the Finnish Competition and Consumer Authority (KKV), what is reasonable depends among other things on how far production has gone and on the seller’s actual costs. The earlier you cancel, the lower the costs usually are.

How does payment work?

The payment terms are stated in the quote and in the order confirmation, so you see them before you commit to the order. All prices we give to consumers include VAT at 25.5%, and extra work is never charged unless it was agreed with you in advance.

Can I claim the household tax credit for installation?

The installation labour can qualify for the household tax credit (kotitalousvähennys), but the marble itself cannot. The credit was raised for 2026 and 2027: it is 40% of the labour cost including VAT, and the increase applies retroactively to all work paid for in 2026.

Worked example: if the labour shown separately on the invoice is €1,000 and it is the only eligible work that year, the credit is 40%, so €400, minus the €150 deductible. That leaves €250. The maximum credit is reached when the labour cost is €5,625.

The credit requires that the labour is itemised separately on the invoice and that the company doing the work is in the prepayment register (ennakkoperintärekisteri) when the contract is made. The work must be done in your own home, whether owned or rented, your holiday home or your parents’ or grandparents’ home, and new construction does not qualify. Check your own case on the Tax Administration’s (Vero) website before you claim.

Answers to other questions about ordering, installation and care are collected in the FAQ.